Global NOC |
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Affordable Remote Monitoring, Remediation and Preventative Maintenance |
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I’m sure many of you are asking what is a Global NOC? A NOC is a Network Operations Center and a Global NOC is one that is supported on a Global basis from multiple locations around the clock. Have you ever come in to your office and found out that you had a network server issue over night or over the weekend just when you really needed to do some work and you couldn’t? It happens all the time and if you support your own network or have Berlyn Enterprises provide your network service and support a Global NOC would be an added feature to keep your network up and running. If you have an Exchange Server you know that it can be a handful to maintain and sometimes just overwhelming. |
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Here at Berlyn Enterprises we have partnered with the some of the best in the business to offer your business our Global NOC services to help maintain your network and lower your overall IT service and support expenses. Here are some of the services provided with our Global NOC Platinum package. |
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24x7 Server Monitoring |
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- Server Availability
- Service(s) Availability
- Performance Monitoring like CPU, Memory, Paging File & Disk Space monitoring
- Event Log Monitoring
- Symantec Backup Exec, Symantec Net Backup Monitoring
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Remote Troubleshoot & Fix (servers) |
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NOC engineer will remotely troubleshoot and fix any issues or alerts generated which is part of the existing configuration on the server. Below are some examples of the incidents. |
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- Domain Account Maintenance (Active Directory) Move, Add, and Change user accounts in Active Directory
- Print and File sharing Server Printer Issues (Queues), Access/restrictions to shared folders
- Email Issues Exchange Send/Receive issues, Exchange database issues
- Backup: Backup job failures
- FTP: File transfer issues/troubleshooting
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Patch Management |
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Task Include: The Global NOC will generate a report from Microsoft Baseline Security Analyzer (MBSA) on the servers after the 2nd Tuesday of every month and schedule installation of patches as per the approval provided. |
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Other Updates and service pack installations can be performed by request only. The Global NOC team will maintain current knowledge of available patches, determining which patches are appropriate for particular systems, ensuring that patches are installed properly via log file. |
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Antivirus/Antispyware Updates |
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Task Includes: Maintaining current knowledge of available definition updates for Trend, McAfee and Symantec antivirus/antispyware solutions and updating the definitions on a scheduled basis. |
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Pro-Active Maintenance for Exchange and AD |
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Task Include: The Global NOC will run scheduled maintenance activities on Exchange and Active Directory servers once every 15 days to check the possible issues and alert Berlyn Enterprises as your Managed Service Provider (MSP) if critical issues on the server are found. Based on the issues identified, the Global NOC will create a ticket and ask for approval to resolve the issue. If the issue requires more than 1 hour time effort to resolve then the ticket will be marked as category of services. |
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- Exchange Health Check
- Active Directory Replication checks * not checked on Win SBS Edition
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Network Device Services |
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- Alert when the device or interface is down
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The Global NOC will monitor the network devices discovered during the on-boarding process. Below are the types of devices managed by the Global NOC. |
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- Switch: Switch is monitored for Device Availability only.
- Router: Router will be monitored for Device Availability and Interfaces only.
- Firewall: Firewall is monitored for Device Availability.
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Actionable alerts will be alerted to Berlyn Enterprises contact on the priority of the incidents. |
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Desktop Services |
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- Antivirus/Antispyware Updates (see approved list of SW vendors)
- Patch Management
- Disk Defragmentation
- Temp File Deletion
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Asset/Inventory Reporting |
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Task Includes: Providing an Asset / Inventory report which includes: Hardware / software details, Disk Space Utilization. |
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As incidents are reported they are given a Priority Classification with the most important given a Critical Priority and are responded to within 15 minutes. An incident with a High Priority is responded to within 2 hours. A Medium Priority incident will be responded to within 4 hours. And a Low Priority incident will be responded to within 24 hours. |
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This is a general overview of how a Global NOC and Berlyn Enterprises can improve your network uptime and overall productivity. Many of the incidents will be responded to and remedied and you may not even know there was an issue. If something happens during your off hours it will still be address and responded to so when you come back to the office it may have already been responded to and corrected. Of course there are system requirements that must be met and some of the incidents may still require an engineer site visit but with our on-site and remote support services we'll take care of the issues. |
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If you are one of our Berlyn Network Support Services customers we feel the Global NOC will potentially save you service calls, time, and money. If you're not one of our Monthly Network Service Support customers call us for a free consultation and let us tune up your network and keep it running smooth. |
